This Privacy Policy explains what personal data nurstargame collects from players in the Philippines, how we use it, who we share it with, and what rights you have over your own information. Please read this page carefully before creating an account or using any part of our platform.
Last updated: 2025. Effective for all nurstargame players in the Philippines.
nurstargame is an online entertainment platform offering sports betting and casino-style games to players based in the Philippines. When you register an account, place a bet, make a deposit, or contact our support team, you share personal information with us. This Privacy Policy describes how we collect, use, store, and protect that information. We are committed to handling your data responsibly and in accordance with applicable data protection principles. If you have any questions about this policy, you can reach us at [email protected].
We collect information that you provide directly when you create an account or use our services. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals. When you use our platform, we automatically collect technical data including your IP address, device type, browser version, and session activity logs. We may also collect identity verification documents such as a government-issued ID when required to comply with our Know Your Customer (KYC) obligations. All information collected is limited to what is necessary for the purposes described in this policy.
We use your personal data primarily to operate your account, process transactions, and deliver the gaming services you have requested on the nurstargame platform. Your contact details are used to send you important account notifications, security alerts, and responses to your support enquiries. We use technical and behavioural data to improve platform performance, detect fraudulent activity, and ensure a safe gaming environment for all players. Identity and financial data are used to comply with our legal obligations, including anti-money laundering (AML) checks and responsible gaming requirements. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify you personally. We will not use your personal information for any purpose that is incompatible with the purposes listed in this section without first obtaining your consent.
nurstargame uses cookies and similar tracking technologies to enhance your experience on our platform and to keep your session active while you are logged in. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use the service. We also use performance cookies to understand how players navigate the platform so we can identify areas for improvement. You can manage your cookie preferences through your browser settings at any time, although disabling certain cookies may limit some features of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of nurstargame. Any data collected through cookies is handled in accordance with the same security standards that apply to all personal data we hold.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification services, and cloud infrastructure providers, but only to the extent necessary for them to perform their services. All third-party service providers are contractually required to handle your data securely and in accordance with this Privacy Policy. We may also disclose your information to regulatory authorities, law enforcement agencies, or courts in the Philippines if we are legally required to do so. In the event of a business transfer or merger, your personal data may be transferred to the new entity, and you will be notified of any such change in advance. We will always take reasonable steps to ensure that any party receiving your data provides an adequate level of protection.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal and regulatory obligations. Transaction records and identity verification documents may be retained for a minimum of five years in accordance with applicable anti-money laundering regulations in the Philippines. If you request the deletion of your account, we will remove or anonymise your personal data within a reasonable timeframe, except where retention is required by law. Backup copies of data may persist in our secure systems for a limited period following deletion requests before being permanently purged. We regularly review our data retention practices to ensure we are not holding personal information for longer than is necessary. Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. All data transmitted between your device and the nurstargame platform is encrypted using industry-standard protocols to prevent interception. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their job functions. We conduct regular security assessments and keep our systems updated to address emerging threats and vulnerabilities. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law. While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password for your nurstargame account.
As a player based in the Philippines, you have the right to request access to the personal data we hold about you at any time. You may also request that we correct any inaccurate or incomplete information in your account records. If you wish to have your personal data deleted, you can submit a request to [email protected], and we will action it subject to any legal retention requirements. You have the right to object to or restrict certain types of processing, including direct marketing communications, and we will honour such requests promptly. If you believe that we have handled your personal data in a way that violates applicable law, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. We are committed to responding to all data rights requests within a reasonable timeframe and will keep you informed of the progress of your request.
nurstargame is strictly intended for players who are 21 years of age or older, in accordance with online gaming regulations applicable in the Philippines. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal information, we will immediately close the account and delete the associated data. Parents and guardians are encouraged to use parental control tools to prevent minors from accessing online gaming platforms. If you believe a minor has used our platform, please contact us immediately at [email protected] so we can take appropriate action.
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email or through a prominent notice on the platform before the changes take effect. The updated policy will always be available on this page with the effective date clearly indicated at the top. Your continued use of the nurstargame platform after any changes have been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal information. If you do not agree with any changes to this policy, you should stop using the platform and contact us to close your account.
Now that you know how nurstargame handles your personal information, you can register with confidence. Our platform is built for Filipino players who value both entertainment and privacy.
Have questions? Visit our FAQ page for quick answers.